Q&A Facebook Live: the Christmas Voyage

Welcome to Galeries Lafayette Paris Haussmann! Here is a summary Q&A to help you organize your next shopping trip to Paris.

Christmas at Galeries Lafayette

Q: What is the theme of the Christmas decorations at Galeries Lafayette in 2020?
A: This year's holiday theme at Galeries Lafayette is the Christmas Voyage with Celeste, a young explorer. Discover the story here.

Q: In what year did the pilot Jules Védrines land on the roof of the store?
A: On January 19th, 1919, aviator Jules Védrines succeeded in landing on the roof of Galeries Lafayette.

The Christmas Voyage giveaway

Q: Until when can I participate in the Christmas Voyage giveaway?
The Christmas Journey contest is open from December 16 to January 5, 2021 at 11:59 pm EST.
Here is the link to participate: Contest

Q: How does Air France ensure our safety on board its aircraft?
A: Thanks to the Air France Protect program, strict health measures are applied at each stage of your journey. On board, the air is renewed every 3 minutes and daily cleaning and regular disinfection are carried out. Find all the health measures taken by Air France on their website (External link) .

Galeries Lafayette's services

Q: What is the Personal Remote Shopping?
A: With the Personal Remote Shopping service, access the most beautiful luxury & designer brands in the department store, wherever you are. These services are completely free, and without obligation to buy. To find out more about Galeries Lafayette's services, visit our page: Personal Remote Shopping

Q: How does the personal shopper service work?
A: Remote Personal Shopping allows you to shop at Galeries Lafayette Haussmann from the comfort of your own home thanks to live video exchanges with a Brand Advisor or a Personal Shopper. For that, you can contact a Personal Shopper directly or click on "Buy in Live Video", or make an appointment for later on the Galeries Lafayette website (External link) (French only)

Shopping and fashion

Q: What is Galeries Lafayette's responsible commitment?
A: In 2018, Galeries Lafayette launched Go For Good for responsible fashion. It is a creative and committed approach that brings together, online and in stores, hundreds of brands and products that have a positive impact on the environment, social development or local production. Organic cotton or Oeko-Tex label, collections made in France, vegetable-tanned leather or natural cosmetics...
For more information visit: https://www.goforgood.co/ (External link)

Q: Where can I find a responsible mode selection?
A: Discover all the Galerie Lafayette Go for Good products here (External link) .

Practical information about Les Galeries Lafayette

Q: In what year did the Galeries Lafayette open its doors?
A: The beginnings of the Galeries Lafayette go back to 1893, when two Alsatian cousins decided to open a store of novelties and curiosities between the Chaussée d'Antin street and the Fayette street.

Q: What are the sanitary measures set up by the store?
A: The store has put in place security measures to welcome you in the best conditions. To protect yourself and others :

  • Wear a mask
  • The checkout counters are equipped with Plexiglas windows.
  • Hydroalcoholic gel is available at each entrance and at all checkouts.
  • The cleaning of our stores has been reinforced and its frequency increased.
  • Floor markings indicate the distance of one meter to be respected with other customers in all waiting lines.

Q: What are the payment methods accepted?
A: You can pay for your order with the following payment methods:
• Visa
• Eurocard/Mastercard
• American Express
• Diners
• Cofinoga Card
• Map1001lists
• Galeries Lafayette gift card
• PAYPAL

Q: How can I join the My Galeries Loyalty Program?
A: You can do it simply and free:

  • Directly in the store (at the checkout, at the store's customer relations department)
  • Online on Galerieslafayette.com here (External link)

Further information

Q: Where is Hotel Le Roch&Spa located in Paris?
A: Le Roch Hotel & Spa maintains a rare balance between the comfortable feel of a home and the world-class services of a 5 star establishment. This 37 room boutique hotel, ideally located between the Place de l'Opéra (9th) and the Place Vendôme(1st), is a place apart within the capital.

For more information: https://www.leroch-hotel.com/ (External link)

Q: Where can I find up-to-date information on entry requirements for Canadian travelers to France?
A: You will find all the necessary information on our website france.fr.