The measures put in place for the opening of the 2021-22 season in ski resorts have been announced by the French government. Here's everything you need to know before booking your mountain holiday.
Your safety and well-being are our top priorities
All staff in the French mountains are doing their utmost to ensure you experience an unrestricted and hassle-free holiday, and are at your disposal from the very first steps of your booking.
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The general health measures taken by the French government in the context of the Covid-19 pandemic will be applied everywhere, and all our guests are encouraged to practise regular hand washing and use sanitising gel, cough or sneeze into a handkerchief or elbow, blow their nose into a disposable tissue and discard, wear a mask (everyone aged 11 and over) in all places where compulsory, greet without shaking hands, and avoid hugs. Please consult the official French government website here (External link) .
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Specific protocols dedicated to the 2021-22 winter season have been drawn up: please see below.
Accommodation
- Face masks are compulsory in communal spaces
- Hand sanitising gel is available
- All surfaces are regularly sanitised
- The pass sanitaire may be required at accommodation where there is a restaurant, fitness area or swimming pool.
Ski lifts
- The pass sanitaire must be shown by everyone aged 12 and over
- Face masks are compulsory while queuing and while on the lifts themselves (neck warmers accepted).
Ski schools
- The pass sanitaire must be shown by everyone aged 12 and over
- Face masks are compulsory when indoors
- Face masks are compulsory for pre-lift gatherings (neck warmers accepted)
- Hand sanitising gel is available
- All surfaces are regularly sanitised
- All loaned equipment is sanitised (e.g. bibs and transceivers)
- For all reservations subject to cancellation due to Covid-19, the total amount paid will, upon presentation of supporting documents (such as a medical certificate or a copy of an institutional decision) be postponed if possible, or otherwise reimbursed. In the event that a service is interrupted due to Covid-19, it will be postponed if possible, or otherwise reimbursed on a pro-rata basis.
Shops (including equipment hire shops) and tourist offices
- Face masks are compulsory
- Hand sanitising gel is available
- All surfaces are regularly sanitised
Bars, restaurants and cultural venues
- The pass sanitaire must be shown by everyone aged 12 and over
- Face masks are compulsory when moving around the space (at the discretion of individual establishments or the local prefect)
- Hand sanitising gel is available
- All surfaces are regularly sanitised
Public transport (planes, trains, buses, shuttles, taxis and rideshares)
- Face masks are compulsory before boarding and while on board
- The pass sanitaire is required for air travel and inter-regional train and coach travel, for everyone aged 12 and over
- Boarding and travel arrangements on platforms and in areas dedicated to this purpose have been adapted to reduce contact
- Online ticket purchase is recommended
- Passenger numbers may be reduced due to health instructions, so we advise you to book transfers well in advance to ensure you have a place.
Outdoors and on the pistes
Face masks are not compulsory while skiing, snowboarding and tobogganning. The required equipment (helmet, gloves, goggles, skis and poles) naturally encourage social distancing.
NB: These elements are subject to change dependent on the health situation, and all resorts will follow government guidelines (External link) .